Shipping policy

SHIPPING POLICY

CLOCKED OUT. SHIPPED OUT.

Your order has left the Daftar. What happens between our desk and your doorstep? Mostly logistics. Occasionally drama. Here's how it works.

1. SHIPPING & DELIVERY

We currently ship only within India, to PIN codes our courier partners can service.

Orders are usually processed and dispatched within 2 to 7 business days. After dispatch, delivery usually takes 2 to 7 business days, depending on your location.

Once your order is dispatched, we'll share tracking details with you. Delivery timelines are estimates and can be affected by public holidays, weather, courier delays or other things outside our reasonable control.

2. SHIPPING CHARGES

Any shipping charge will be shown at checkout before you place your order. No surprise mathematics after you click Pay.

3. PREPAID & PARTIAL COD ORDERS

We encourage prepaid orders wherever possible. They're simpler, faster and considerably less dramatic for everyone involved.

Daftar Dept. does not offer 100% Cash on Delivery. Where Partial COD is available, you pay 40% online in advance and the remaining 60% at delivery.

Example Order value: ₹1,000 Pay online: ₹400 Pay at delivery: ₹600

The 40% advance is part of your total order payment. It is not an extra COD fee. Please pay only the official balance shown against your shipment.

4. DELIVERY ATTEMPTS

Please give us a complete address, the correct PIN code and a phone number you'll actually answer. Our courier partner may call you and make more than one delivery attempt, depending on its procedures.

Spotted a mistake in your address or phone number? Contact us before dispatch and we'll try to update it. Once the order is dispatched, we can't guarantee changes.

5. FAILED DELIVERY & RTO

RTO (Return to Origin) happens when a dispatched order can't be delivered and is sent back to us.

This can happen if:

  • Delivery is refused
  • You're repeatedly unavailable or unreachable
  • Incorrect or incomplete delivery details prevent delivery
  • The remaining Partial COD amount isn't paid at delivery

Please don't place an order if you're planning to ghost the delivery person.

What happens to your 40% advance?

If an order is returned to us for reasons within your control, we deduct the actual costs of the failed shipment from your advance. These are limited to:

  • Forward shipping charges
  • RTO (return) courier charges
  • Payment gateway charges on your advance

We will never deduct more than the advance you paid, and we'll share a breakdown if you ask for one.

Example Order value: ₹1,000 Advance paid: ₹400 Shipping + RTO + gateway costs: ₹180 Refunded to you: ₹400 minus ₹180 = ₹220

The remaining amount is refunded to your original payment method within 7 business days of the parcel reaching us. Your bank may take a few extra days to show it.

We recover the cost of the failed delivery. We don't treat your whole 40% as a penalty.

6. WANT THE RTO ORDER SENT AGAIN?

If your order has come back to us and you'd still like it, contact us. We can usually re-dispatch it, subject to stock availability and payment of the re-shipping cost and any balance due.

7. WHEN DELIVERY FAILURE ISN'T YOUR FAULT

We won't make any RTO deduction if a failed delivery was caused by:

  • The courier failing to attempt delivery properly
  • The shipment being lost
  • Serious damage in transit
  • A dispatch error on our side
  • Any other verified issue you weren't responsible for

In these cases, we'll re-dispatch your order at no extra cost or refund your full advance, whichever you prefer.

We blame responsibly around here.

8. DAMAGED OR TAMPERED PACKAGE

If your package looks opened, badly torn or tampered with, please refuse delivery if you can and contact us.

If you only notice the problem after accepting the parcel:

  • Keep the packaging and shipping label
  • Take clear photos or a video
  • Contact us within 48 hours of delivery with your Order ID

If the parcel looks like it had a rough commute, we need to see the evidence.

9. MARKED DELIVERED BUT NOT RECEIVED

Tracking says Delivered, but there's no T-shirt? First check with family, neighbours, reception or security in case someone accepted it for you.

Still missing? Contact us within 48 hours of the delivery update. We'll investigate with the courier using their tracking and delivery records.

The same applies if your shipment is lost, has missing items or you receive the wrong parcel. Once the issue is verified, we'll send a replacement or issue a refund.

10. COURIER ISSUES

Contact us with your Order ID and tracking (AWB) number if the delivery person:

  • Asks for an unexplained extra payment
  • Wrongly marks you as unavailable
  • Refuses to deliver without a reasonable cause
  • Behaves inappropriately

Never pay anything above the official Partial COD balance shown for your shipment.

Tips are between you and the delivery person. Mystery charges are between us and the courier company.

11. CANCELLATIONS

Want to cancel? Contact us before your order is dispatched. If we cancel it before dispatch, your full prepaid amount is refunded to your original payment method within 5 to 7 business days.

Once an order is dispatched, it can't be cancelled. If you refuse a dispatched order instead, the RTO rules in section 5 apply.

Tell us before the T-shirt leaves the Daftar. Once it's on the road, it has commitments.

NEED HELP?

Email: daftardept@gmail.com WhatsApp: +91 7888685460 Support Hours: Monday to Saturday, 10 AM to 6 PM

Please include your Order ID and tracking (AWB) number when you contact us.

We'll deal with the courier. You have actual work to do.

Last updated: September 2026