We make clothes about office mistakes. We try not to make those mistakes with your order. But if the Daftar gets a little too chaotic and something goes wrong, here’s how exchanges, returns and refunds work.
A SMALL NOTE FROM THE DAFTAR
Please check the size chart, colour, design and order details before placing your order. We'll do our best to send exactly what you ordered. You do your best to order exactly what you wanted.
Deal? 🤝
Last updated: August 2026
1. SIZE EXCHANGES
You can request a size exchange within 7 Days
The product must be:
Unworn except for trying it on
Unwashed and unaltered
Free from stains, marks, odours or damage
Returned with original tags attached
Exchange Fees
First size & color exchange — FREE
Second size & color exchange — ₹99 per pickup/request
All exchanges are subject to inspection and stock availability. If your requested size isn't available, we'll contact you with the available options.
By the third attempt, we strongly recommend becoming friends with our Size Chart.
2. RETURNS
Changed your mind?
“It’s not you. It’s me.” Fair enough. You can request a return within 7 days of delivery. The same product-condition requirements mentioned above apply. For voluntary returns, a ₹99 return handling/reverse-pickup fee per pickup/request will be deducted from your refund.
Example
T-shirt: ₹1,299 Return fee: −₹99
Refund: ₹1,200
Any original shipping charge paid separately is not refunded on a voluntary return. If you've already exchanged the product and still don't want it, you may return it within 72 hours of receiving the replacement, subject to the same conditions and ₹99 return fee.
3. MULTIPLE & PARTIAL RETURNS / EXCHANGES
Ordered more than one product? You don't have to send the whole Daftar back.
You may return or exchange some or all eligible products from your order.
If multiple products are sent together under the same approved request and pickup, the applicable ₹99 fee is charged once per pickup/request — not per product.
Example
Returning 3 T-shirts together?
₹99 total return fee. Not ₹297.
Returning 1 T-shirt from a 3-product order?
Only that product's eligible amount is refunded, less the applicable ₹99 fee. The other products remain unaffected.
Separate requests or pickups may attract the applicable fee separately.
Bulk Requests
For 6 or more products being returned/exchanged together, reasonable reverse-logistics charges based on shipment size, weight and location may apply instead of the standard ₹99 fee.
We'll tell you the applicable charge before arranging the pickup.
4. WRONG, DAMAGED OR DEFECTIVE PRODUCT
Wrong product? Wrong colour? Wrong size sent by us? Damaged or defective? Hell, no. The Daftar Dept. is sweating now. Please contact us as soon as possible, preferably within 72 hours of delivery, with:
Your Order ID
Clear photographs
Video, where reasonably required
A short description of the issue
On Email and whatsapp both
Once verified, we'll arrange pickup at no charge to you and provide an appropriate replacement or refund. The ₹99 fee does not apply where the problem is a verified Daftar Dept. mistake, damage or defect. And if we mess up twice, even the boss deserves to know.
5. INSPECTION
All returns and exchanges are inspected.
A voluntary return/exchange may be rejected if the product:
Has been worn beyond trying it on
Has been washed or altered
Has stains, marks, perfume, deodorant, body odour or signs of use
Has been damaged after delivery
Is missing its original tags
Is different from the product originally dispatched or shows signs of substitution/tampering
If the request fails inspection, no refund/exchange will be processed and we'll contact you regarding returning the product to you.
Please allow approximately 2–5 business days after we receive the product for inspection.
The investigation is serious. The investigators are not.
6. PICKUP
Approved returns/exchanges will ordinarily be collected from the original delivery address, subject to courier serviceability.
If you raised an eligible request on time, a later delay by our courier in collecting it will not make your request ineligible.
Please keep your pickup confirmation until your request is completed.
Once the product has been handed to our authorised pickup partner with valid pickup confirmation, subsequent courier loss or damage will be investigated with the courier and will not automatically cause your request to fail.
7. REFUNDS
Approved refunds will be initiated within 7 business days after the returned product passes inspection. Your bank/payment provider may take additional time to reflect the refund.
Prepaid Orders
Refunds will normally be processed to the original payment method, wherever supported.
Partial COD Orders
Daftar Dept. offers Partial COD only:
40% paid online + 60% paid at delivery.
The 40% is part of your order payment, not an additional fee.
After successful delivery, refunds are calculated using the eligible amount actually paid for the returned product(s), regardless of the original 40%/60% payment split.
Example
₹1,000 product successfully delivered and fully paid.
Eligible voluntary return:
₹1,000 − ₹99 return fee = ₹901 refund
Where necessary, we'll ask for bank details to process the COD portion of the refund.
Rules for refused deliveries and RTO are covered in our Shipping Policy.
8. OFFERS, BUNDLES & FREE GIFTS
If you return part of a discounted bundle or promotional order, your refund may be recalculated if the products you keep no longer qualify for the original offer.
Example
Bought 2 T-shirts for ₹1,999 and returned one?
Your refund may be calculated after adjusting the remaining T-shirt to its applicable individual price — rather than simply dividing ₹1,999 by two.
If a free gift was provided because your order met a qualifying condition, the gift may also need to be returned if the remaining order no longer qualifies.
Products clearly marked Final Sale / Non-Returnable / Non-Exchangeable before purchase may have different voluntary return/exchange conditions.
Wrong, damaged or defective products can still be reported to us.
9. HOW TO RAISE A REQUEST
Log in to your Daftar Dept. account, open your order and submit the return/exchange request.
For wrong, damaged or defective products, upload the requested photographs/video.
You can also WhatsApp us with your
Order ID:
WhatsApp: XXXXX
Texts only, please.
We already have enough calls at the Daftar.
NEED HELP?
Customer Support Email: [support email] WhatsApp: XXXXX Support Hours: [days & timings]
