PRIVACY POLICY

Your data has enough work already. We don’t intend to give it unnecessary overtime. This Privacy Policy explains what information Daftar Dept. collects, why we collect it, how we use it and who we may share it with when you visit our website, create an account, place an order or contact us.

1. INFORMATION WE COLLECT

When you interact with Daftar Dept., we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction details
  • Account information
  • Return, exchange and refund information
  • Messages, photographs or videos you send to customer support

Our website and service providers may also automatically collect certain technical information, such as your IP address, browser/device information, website activity, referral information and cookies or similar technologies.

2. HOW WE USE YOUR INFORMATION

We use your information where reasonably required to operate Daftar Dept., including to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Provide order and tracking updates
  • Manage your account
  • Process returns, exchanges and refunds
  • Provide customer support
  • Prevent fraud and misuse
  • Maintain website and transaction security
  • Improve our products, website and customer experience
  • Understand website and campaign performance
  • Send marketing communications where applicable
  • Maintain appropriate business and transaction records
  • Meet applicable legal, regulatory and compliance requirements

Basically, we use your information to run the Daftar and get the T-shirt to the right desk.

3. PAYMENTS

Payments are processed through the payment methods and third-party payment providers available at checkout. Daftar Dept. does not ordinarily receive or store complete debit/credit card credentials where those details are processed directly by authorised payment providers.

Payment providers may process information necessary to complete, verify, secure or refund your transaction.For eligible COD refunds, we may request necessary bank details to process the refund.

We will never ask for your banking password, card PIN or OTP to process a refund.

4. SHOPIFY

Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our online store, customer accounts and checkout. Information relating to your use of our store, checkout and purchases may therefore be processed through Shopify and its systems in accordance with its applicable privacy practices.

5. SHIPPING & DELIVERY PARTNERS

To deliver your order, we may share information reasonably necessary for delivery with our courier/logistics partners.

This may include:

  • Your name
  • Delivery address
  • Phone number
  • Order/shipment details
  • COD amount, where applicable

We may also exchange relevant information with logistics partners when investigating a lost, damaged, disputed or failed delivery.

6. CUSTOMER SUPPORT & WHATSAPP

If you contact us through WhatsApp, email or another support channel, we may use the information you provide to respond to and resolve your request. This may include your Order ID, messages, photographs, videos and information relating to your order, delivery, exchange, return or refund.

Please don't send us personal information we haven't requested or don't need.

Your Aadhaar card does not need to meet your T-shirt.

7. COOKIES, ANALYTICS & ADVERTISING

Our website and the services connected to it may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Maintain carts and sessions
  • Remember preferences
  • Understand how visitors use our website
  • Measure website and marketing performance
  • Prevent fraud and improve security
  • Measure or personalise advertising, where applicable

We may use analytics and advertising services provided by platforms such as Google, Meta and other service providers where these technologies are enabled on our website. Your browser/device and our website may provide controls relating to certain cookies and tracking technologies.

8. MARKETING COMMUNICATIONS

Where applicable, we may use your contact information to send you product updates, launches, offers or other marketing communications. You can unsubscribe from promotional emails using the unsubscribe option included in those communications.

Where marketing is sent through another channel, available opt-out methods may vary. Order confirmations, delivery updates, security messages and customer-support communications are transactional communications and are separate from promotional marketing.

9. WHEN WE SHARE INFORMATION

We do not sell your personal information as a standalone product.

We may share information where reasonably necessary with service providers that help us operate Daftar Dept., including:

  • Shopify
  • Payment providers
  • Courier and logistics partners
  • Website and technology providers
  • Customer-support providers
  • Analytics and advertising platforms
  • Fraud prevention/security providers
  • Professional advisers
  • Government or regulatory authorities where required or permitted

We aim to share only information reasonably necessary for the relevant purpose.

10. HOW LONG WE KEEP INFORMATION

We retain personal information for as long as reasonably necessary for purposes such as:

  • Completing orders
  • Customer support
  • Returns and refunds
  • Accounting and tax records
  • Fraud prevention
  • Resolving disputes
  • Meeting applicable legal or regulatory requirements

When information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it according to our applicable processes.

11. SECURITY

We take reasonable administrative, organizational and technical measures designed to protect personal information under our control. However, no internet transmission or storage system can be guaranteed to be completely secure. Please protect your account credentials and never share passwords, OTPs or other authentication information with unauthorised persons.

We will never need your password to decide whether your T-shirt is too small.

12. YOUR INFORMATION & CHOICES

You may contact us regarding personal information associated with your interactions with Daftar Dept., including requests concerning access, correction, updating or deletion, where applicable. You may also withdraw consent for processing that relies on your consent using the available mechanism or by contacting us. We may need to verify your identity before processing certain requests to ensure we don't hand your information to the wrong person.

Some information may need to be retained where reasonably required for transactions, fraud prevention, accounting, disputes or applicable legal requirements.

13. CHILDREN

Daftar Dept. is not intended to knowingly collect personal information from children in circumstances where appropriate parental or guardian consent is required. If you believe a child has provided personal information to us inappropriately, please contact us.

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. Once you leave Daftar Dept. or interact directly with a third-party service, that provider's own privacy practices may apply. We are not responsible for the privacy practices of independently operated third-party websites.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy as our website, technology, service providers or business practices change. The latest version will be published on this page with an updated Last Updated date.

CONTACT US

Questions about your information or this Privacy Policy?

Daftar Dept.
Email: [Privacy/Support Email]
Contact: [Contact Number]
Address: [Registered/Business Address]

Grievance Contact

Grievance Officer: [Full Name]
Email: [Grievance Email]
Contact: [Contact Number]
Address: [Registered/Business Address]

Please provide enough information for us to understand and respond to your request. We may request reasonable verification where necessary.


Last updated: August 2026