Your order has left the Daftar. What happens between our desk and your doorstep? Mostly logistics. Occasionally drama. Here’s how it works.

We currently ship to serviceable PIN codes across India. Orders are generally processed and dispatched within 2–7 business days. After dispatch, delivery usually takes approximately 2–7 business days, depending on your location and courier serviceability.

Once dispatched, available tracking details will be shared with you. Delivery timelines are estimates and may occasionally be affected by public holidays, weather, courier delays or circumstances outside our reasonable control.

Any applicable shipping charge will be shown at checkout before you place your order. No surprise mathematics after you click Pay.

We encourage prepaid orders wherever possible. They’re simpler, faster and considerably less dramatic for everyone involved. Daftar Dept. does not offer 100% Cash on Delivery. Where Partial COD is available:

40% is paid online in advance + 60% at delivery.

Example

Order value: ₹1,000

Pay online: ₹400
Pay at delivery: ₹600

The 40% advance is part of your total order payment — not an additional COD fee. Please pay only the official balance shown against your shipment.

Please provide a complete address, correct PIN code and reachable phone number when ordering. Our courier partner may contact you and make multiple delivery attempts depending on its procedures. If you notice an address/contact mistake before dispatch, contact us immediately and we'll try to update it. Once dispatched, changes cannot be guaranteed.

RTO (Return to Origin) happens when a dispatched order cannot be delivered and is sent back to us.

This may happen if:

• Delivery is refused
• The customer is repeatedly unavailable/unreachable
• Incorrect or incomplete delivery information prevents delivery
• The remaining Partial COD amount isn't paid at delivery

Please don't place an order if you're planning to ghost the delivery person.

What Happens to the 40% Advance?

If an order becomes an avoidable RTO for reasons attributable to the customer, reasonable costs incurred because of the failed shipment may be deducted from the 40% advance.

These may include forward shipping, RTO courier charges, payment-processing charges and other reasonable costs directly related to the failed shipment.

Example

Order value: ₹1,000
Advance paid: ₹400

Applicable shipping + RTO costs: ₹180

₹400 − ₹180 = ₹220 remaining balance

Any applicable remaining refundable amount will be processed after the parcel returns to us.

We recover the cost of the failed delivery. We don't randomly call your entire 40% a penalty.

If your order has returned to us and you'd still like it, contact us. Re-dispatch may be possible subject to product availability, payment of applicable re-shipping costs and any outstanding order amount.

We won't automatically apply an RTO deduction where a verified failed delivery was caused by:

• Courier failure
• Shipment loss
• Serious transit damage
• Incorrect handling by the courier
• A Daftar Dept. dispatch error
• Another verified issue not attributable to you

We'll investigate and provide the appropriate resolution.

We blame responsibly around here.

If your package looks opened, badly torn or deliberately tampered with, please refuse delivery where reasonably possible and contact us.

If you notice the problem after accepting it:

• Keep the packaging and shipping label
• Take clear photographs/video
• Contact us promptly with your Order ID

If the parcel looks like it had a rough commute, we need to see the evidence.

Tracking says Delivered, but there's no T-shirt? First check with family, reception, security or anyone who may have accepted the parcel. Still missing? Contact us promptly. We'll investigate with the courier using available tracking, delivery and confirmation records.

The same applies if your shipment is lost, contains missing items or you receive the wrong parcel. We'll investigate and provide the appropriate replacement/refund resolution where the issue is verified.

If the delivery person:

• Asks for an unexplained additional payment
• Incorrectly marks you unavailable
• Refuses delivery without reasonable cause
• Behaves inappropriately

contact us with your Order ID and tracking/AWB number.

Do not pay anything above the official Partial COD balance shown for your shipment.

Tips are between you and the delivery person. Mystery charges are between us and the courier company.

Want to cancel? Contact us before your order is dispatched. If successfully cancelled before dispatch, the applicable prepaid amount will be refunded. Once dispatched, cancellation may no longer be possible.

If a dispatched order is intentionally refused instead, the applicable RTO rules above may apply. Tell us before the T-shirt leaves the Daftar. Once it's on the road, it has commitments.

Email: [Support Email]
WhatsApp: XXXXX
Support Hours: [Days & Timings]

Please include your Order ID and tracking/AWB number, where available.

We'll deal with the courier.

You have actual work to do.

Last updated: August 2026